# Confirmations and undo

> Which requests the assistant asks about first, how long an approval waits, and how to undo by texting "undo".

Source: https://asktack.com/docs/confirmations-and-undo/

Most requests just get done. A few always wait for your OK. And most things it creates can be taken back.

## What it asks about first

**Always asks:**

- **Sending something to another person**, like a quote or invoice to a customer. You see who gets what. (Jobber doesn't let apps send quotes or invoices, so there the assistant texts you a link to send it from Jobber yourself. See the [Jobber page](https://asktack.com/docs/integrations/jobber/#sending-quotes-and-invoices).)
- **Money**, like recording a payment or entering a bill.
- **Deleting or voiding** a record.

**Also asks when:**

- **It's more than 5 records at once.** For example, "add these 12 line items." It asks once, with a summary.
- **It isn't sure what you meant.** It says so and checks.
- **A detail didn't come from you.** If a name, amount or date isn't in your messages or your tools, it shows you that detail and asks.
- **It matched a name that isn't spelled the same.** It tells you: *I matched "Amy's birth sanctuary" to Amy's Bird Sanctuary. Is that right?* It never uses a close-but-not-exact match without asking.

**Doesn't ask:** looking things up, and creating everyday records like a job, a client, a note, a finished visit, or a **draft** quote or invoice. You get a short summary of what it did.

## Approving

The assistant asks one plain question that names what's at stake, like *Should I send invoice #1040 to Amy's Bird Sanctuary for $250?* Answer it the way you'd answer a person.

- **Yes:** "yes", "ok", "sure", "send it", "go ahead", "sounds good". In Spanish: "sí", "dale", "claro", "va", "órale", "sí, mándalo". You can also tap 👍 on the preview.
- **No:** "no", "cancel", "hold off", "nah" (in Spanish: "no", "espera", "cancela", "mejor no"). Or tap 👎.
- **Change something:** just say what. "Make it $1,500" works.

A request waiting for your OK **expires after 30 minutes**. If you answer later, the assistant asks if you want it redone.

## Undo

Text **undo** (or "undo that", or "deshaz eso" in Spanish) to reverse the **last** thing the assistant did:

| What it did | How long you have |
|---|---|
| Created a record (job, client, note) | **10 minutes** |
| Created a draft (draft quote or invoice) | **24 hours** |
| Sent something to someone | Can't be undone |

Good to know:

- Undo only reaches the most recent thing. It won't skip past something that was sent to undo something older.
- After the time runs out, ask it to delete or void the record instead. That's a delete, so it asks first.
- Sent items can't be unsent. That's why sending always asks first.
- Some tools can't truly delete. In Jobber, for example, undoing a job closes it, undoing a quote archives it, and undoing an invoice voids it. Each tool's page lists how undo works there.

You can see everything the assistant did on the **Activity** tab of your [account dashboard](https://asktack.com/docs/account-dashboard/), and undo recent items there with **Undo**, within the same time limits.